Morane

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Delivery and Returns

Free worldwide shipping

Delivery time

The normal delivery time is 4-10 working days from the day the order was placed.  Shipments outside United States and EU may delay final delivery due to customs process. Please contact our Customer Service at: hello@moranebrand.com if you have an inquiry on the status of your order.

Free shipping 

We offer free shipping worldwide. Goods are shipped from United States and UK. Prices include VAT when ordering to countries inside the EU and United States.  Orders to countries outside the EU and the United States may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

We ship according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and US, and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Transportation

We accept the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days from receiving the product should it be damaged in arrival. The economic responsibility is yours if products are damaged or missing during the return transport. 

Confirmation

We will send an order confirmation with information about your purchase by e-mail as soon as we have received your water resistant watch order. We recommend that you save the confirmation if you should need to contact our customer service.

Non picked up goods

If we receive packages that have not been collected by the customer, we reserve the right to charge you for all our costs that appear when handling your package and shipment back to us. This cost will be deducted from your initial payment. 

30 Day Returns

In the event that returns need to be made, all returns should be done within 30 days of purchase and a store credit will be issued. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging. All items being returned should be insured safely to avoid damage or loss during shipping, and a copy of the original invoice should be included in the box upon return.

To return an item, please e-mail us on: hello@moranebrand.com for additional instructions.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Secure payments

We accept international payments through VISA, Mastercard, AMEX  and PayPal. The payment is never handled by us, its handled by our payment partner Stripe or PayPal, to guarantee security. Please visit Stripe (stripe.com) or PayPal (paypal.com) to read more about their secure payment services. 

We use a 256-bit SSL certificate to establish a secure connection between your computer and their servers. All pages, content, credit card and transaction information is protected by the same level of security used by banks. We are also PCI DSS security level 1 certified, which is the highest level of security, and protects you from security breaches.

2 Year Warranty

We have a two (2) year warranty on our watches, counted from purchase date. Please note that the warranty does not cover the life of the battery, normal wear and tear of case, glass or straps. The warranty does not cover any damage to any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by us.

Please save the printed order confirmation. This confirmation is your warranty. For all inquiries regarding warranty please contact us at: hello@morane.biz

 

Water resistant 5 ATM

The Aviator watch & Chronograph watch is protected in everyday life and will be resistant against perspiration, water vapour and rain drops. You can wear the watch while bathing and having a shower, it will stand accidental splashes and short swimming. We don’t recommend that you swim with your watch in open sea or lake. It is tested for water resistance up to 5 ATM.

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